I started there free trial service last week and the first day was a breeze, got my info and was completely fine.The second day I tried signing in and it kept giving me an issue with my username and password.
I submited a change password request and got the email. I went back to the site and entered all my info again and said the site was down and to come back in 24 hours (what a waste). I called the 800 number and was told by the automated system that they were closed and to call back M-F 7am - 7pm EST. It was 1:45pm PST and that really ircked me.
Tried signing in the next day and long an behold when I type in www.freescore.com a huge green sign on the site popped up saying "Temporarily Unavailable." I called the 800# again at 2:38pm PST and was told the same thing, that they were closed and to call back M-F 7-7pm. By now I was upset but there was no way for me to get a hold of anyone. I went to google and searched "freescore contact" and the contact page came up for their direct site. I clicked on it and long and behold it was the ONLY page that mysteriously worked on the site.
I filled out the form and sent it. Within 2 days I received a response saying that I could cancel but NO refund would be issued as my 7th day was over. I called them back and got the same "we're currrently closed" message. I wrote back to them and they supposedly cancelled my subscription and ripped me off 14.95 from my debit card.
I've had issues with other credit companies but this was by far the worst one.I filed a complaint with the BBB and changed my debit card number.
Review about: Free Credit Report.